How To Fix Alexa Not Play­ing Music from Ama­zon Music

How many times have you given an Alexa Not Playing Music a command and it didn’t respond? Isn’t it true that you’ve lost count or Alexa won t play music? The same thing is happening to a lot of people. Alexa does not play music from Amazon Music or any other service when they ask her to play a song.

If you’re having the same problem, you’ll find out how to solve Alexa Not Playing Music here. There are a variety of reasons why Alexa isn’t playing music, all of which can be resolved with a few simple steps. Alexa is an Amazon product that is tightly linked to a Seattle-based e-commerce firm.

Implement the solutions and determine whether the issue Alexa Not Playing Music is software-related or hardware-related. You don’t need third-party tools, so don’t be concerned about using them. Fix Alexa Not Playing Music issue by following our lead.

If you have an Amazon Prime account, you can listen to over 2 million songs on Prime Music. You don’t have to manually set it up in your Echo because it detects the subscription even if you don’t have the Amazon Music app installed. ‘Alexa, play the xyz song,’ for example, should play the requested track.

In fact, using a music-streaming service to connect to Echo devices for music playing is the most convenient option. Your Echo box will connect to Amazon Music and provide you with an almost endless list of over a million songs to listen to. Only when you encounter the Alexa Not Playing Music issue does this come to a halt. “Why Does Alexa Stop Playing Music?” Alexa won t play music could be due to a variety of factors.

Best Ways to Fix Alexa Not Play­ing Music

There’s no need to be concerned if the Alexa Not Playing Music any Amazon Music songs. To fix the Alexa won t play music from Amazon Music issue, simply follow the steps outlined here.

1. Examine the Current Streaming Devices

Assume you’re playing to music through the Amazon app or other Echo devices connected to the same Amazon account. Because of the streaming limit, you won’t be able to stream music on other devices using the same Amazon account. Because Prime Music only allows streaming on one device at a time, this is the case.

alexa not playing music

2. Relaunch Echo

You should begin by resetting your Echo’s power cycle. Remove the power cable from the Echo to accomplish this. Then, before plugging it back in, wait at least 20-30 seconds. After you’ve plugged it in, use Alexa Not Playing Music from Amazon Music.

3. Confirm your Subscription

To use Alexa to play music, you must have an active Amazon Prime or Amazon Music Unlimited subscription. Alexa will not play the requested songs if you do not have an active subscription. Follow these steps to see your current subscription details:

Step 1: Go to the Amazon website for your country and sign in with your Amazon account information.

Step 2: Select “Memberships & Subscriptions” from the drop-down menu under your name at the top.

You will have different options in some countries, such as Your Prime Membership.

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Step 3: Here you’ll find a list of all your active subscriptions.

4. Confirm the Accounts That Are Connected

Prime Music is only available to Amazon Prime subscribers. If your Echo device has multiple profiles associated with different Amazon accounts, you must sign in to the one that has a Prime membership. Issue the ‘Alexa switch user’ or ‘Alexa switch profile’ command to change users.

5. Check song availability

Once you’ve confirmed that you have an active subscription to at least one Prime music service, it’s time to look for song availability. When compared to Music Unlimited, the Prime Music service has fewer songs. So, tell Alexa to play a different song. If it’s being played normally, it’s possible that the song you’re looking for isn’t available on Prime. You can also manually search for the song in the Prime Music app.

6. Make Prime your default music service.

If you have more than one music provider set up in the Alexa app, you’ll need to specify the service name in the music command if it isn’t the default. If Prime Music is your default music service, you can simply say, “Alexa, play Hey There Delilah,” and it will begin playing.

If it isn’t the default and you use the same command, it will use the default music provider to play it (if the song is available). When a song isn’t available on other platforms, we assume Amazon Music isn’t working. To be safe, set Amazon Music as your default service provider or issue a full command such as ‘Alexa, play Hey There Delilah from Amazon Music.’

Follow these steps to change your default music provider:

Step 1: Open Alexa and tap the three-bar icon at the top of the screen.

Choose Settings from the drop-down menu.

Step 2: Select “Music” from the drop-down menu.

Step 3: Select Amazon Music from the “Default Services” menu.

7. Turn off the Explicit Filter

Amazon Music has a feature that prevents you from listening to songs with explicit lyrics. If you try to play such a song while the explicit filter setting is enabled, Alexa Not Playing Music.

Follow these steps to turn off the setting:

Step 1: On your phone, open the Alexa app and tap the three-bar icon.

Step 2: Select “Music” from the Settings menu.

Step 3: Select “Explicit Filter” from the drop-down menu.

Then, on the next screen, turn it off.

8. Perform an Amazon country update

The location of your Amazon account and Alexa services can sometimes be out of sync. You must change the country to reflect your current location.

Follow these steps to do so:

Step 1: Open the Manage Your Content and Devices page.

Use your Amazon credentials to log in.

Step 2: Select “Settings” from the drop-down menu.

If Settings isn’t available, a link that says “Go to the Manage Your Content and Devices page” will appear.

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Step 3: If available, select “Country Settings.” Otherwise, go to Preferences and select Country/Region Settings from the drop-down menu.

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Step 4: To change the country to your current location, click the Change button. Put your current location in the box.

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Step 5: The text ‘Click here to learn more about other Amazon sites’ will appear. Click on the link.

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Step 6: Select Learn about or Learn from the drop-down menu. Then, under ‘Update your default Kindle Store to Amazon,’ confirm your new location.

Then, try playing a song on Amazon Music with Alexa.

9. Check your echo settings again.

For music to work, you’ll need to double-check a few settings in the Alexa app. These include the location of the device, the time zone, and the language. Keep them close to your current location.

Follow these steps to change these settings:

Step 1: Open the Alexa app and scroll down to “Devices.”

Step 2: Next, select Echo & Alexa, followed by your Echo device.

Step 3: Confirm the device’s location, time zone, and language.

Compare them to the information you have on hand in your area. Play a song on Alexa once you’ve finished updating everything.

10. Transferring Music to a New Country

Changing your Amazon Music country to your current location is also a good idea. Follow these steps to do so:

Step 1: To begin, go to on your computer and type in “”

Step 2: At the bottom of the left panel, click on “your name.” From the menu, choose ‘Your Amazon Music Settings.’

Step 3: You’ll be redirected to the preferences page. If it’s showing a different country than your current location, scroll down and click ‘Move your Music account.’

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11. Remove Echo from the registry

Remove or deregister the problematic Echo device from your Alexa app if nothing else works. Follow the steps outlined below to deregister a connected Echo.

Step 1: Open the Alexa app first. Choose Devices.

Step 2: Select Echo & Alexa and then your Echo device’s name.

Step 3: Go to the bottom of the page and select “Deregister.”

After you’ve deregistered it, simply re-add it to the Alexa app like you did before. If you have any problems, try these solutions. You can also deregister it by visiting To do so, go to the website. Then go to Settings > Your Device Name > Deregister from the drop-down menu.


We’re hoping that the above fixes Alexa Not Playing Music will allow you to listen to Amazon Music on your Echo speaker again. You can use music commands like Play a playlist, Play [song/artist/album] name, Play [emotion] music, Play songs similar to [song name], and more once it’s back in action. To control playback via Alexa, use basic commands like play, resume, stop, pause, and shuffle.

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